Terms & Policies
Our community's safety is a top priority.
This begins with a verbal questionnaire upon booking, a second verbal questionnaire 24 hours prior to each meeting, and onsite safety practices.
In all meetings we wear proper face coverings, wash hands frequently, and maintain six feet of distance whenever physically possible. We ask our clients to do the same. Additionally, we always carry disinfectant supplies and alcohol based hand gel. Depending on the job we may also wear gloves, work solo, or work virtually.
Payments are due in full prior to beginning work.
Payments can be made by ACH bank transfer, Venmo, PayPal, cash or credit card. Single-hour sessions and discounted multi-hour packages all require payments in full.
Your information and property is treated as confidential at all times.
Our client meetings and sessions are private. We will not disclose any personal or confidential information outside of what is required by law.
We provide flexibility for emergencies and schedule changes.
All sessions can be cancelled or rescheduled without penalty up until 24 hours before a booking. All sessions that are missed, cancelled, or rescheduled with less than 24 hours notice of the appointment time are subject to a fee equal to 50% of a booking or package. A one-time (per client) fee forgiveness will be considered with reasonable cause at our sole discretion. Payment of the fee is processed in one of two ways: (1) If the session was already pre-paid, you will have the option to reschedule the session with an additional payment of the 50% fee upon booking the make-up session, or to receive 50% of the original payment back with no re-booking. (2) If the session was not already paid for, you will be billed for the fee and can pay promptly to remain in good standing.