Terms & Policies
Our community's safety is a top priority.
We take strong measures to prevent and reduce risk of exposure while working, as recommended by OSHA and the CDC.
This begins with a verbal questionnaire upon booking, a confirmation of good health 24 hours prior to each meeting, and onsite safety practices.
Upon request or when deemed safest for our own health, we can wear proper face coverings, wash hands frequently, and maintain six feet of distance whenever physically possible. Additionally, we always carry disinfectant supplies and alcohol based hand gel. Depending on the job we may also wear gloves, work solo, or work virtually.
Payments are due in full prior to beginning work.
Payments can be made by ACH bank transfer, Venmo, PayPal, cash or credit card. All sessions require payments in full or a minimum deposit.
Your information and property is treated as confidential at all times.
Our client meetings and sessions are private. We will not disclose any personal or confidential information outside of what is required by law.
We provide flexibility for emergencies and schedule changes.
All sessions can be cancelled or rescheduled without penalty up until 24 hours before a booking. All sessions that are missed, cancelled, or rescheduled with less than 24 hours notice of the appointment time are subject to a fee equal to 50% of a booking or package. A one-time (per client) fee forgiveness will be considered with reasonable cause at our sole discretion. Payment of the fee is processed in one of two ways: (1) If the session was already pre-paid, you will have the option to reschedule the session with an additional payment of the 50% fee upon booking the make-up session, or to receive 50% of the original payment back with no re-booking. (2) If the session was not already paid for, you will be billed for the fee and can pay promptly to remain in good standing.